Terms And Conditions

Please read the following terms and conditions before proceeding a booking with furry chums. If you have any questions, please contact us on 07421076730 or furrychums@gmail.com

A deposit is required to secure every booking, your booking will only be secured once this deposit is paid. By paying a deposit you are entering into a legal contract with furry chums subject to the terms and conditions below.

A pre-visit is advised before booking a service with furry chums, however a pre-visit does not secure the booking until your deposit is received.

If you wish to cancel your booking you must do so within a week before your service is due to commence and a full refund of your deposit will be given. If less than a week's notice is given your deposit will not be returned and if the booking was for a week or more then full balance will be expected to be paid and could be automatically taken from your credit card. If you cancel your booking 24 hours or less the full balance will also be expected to be paid.

If you need to shorten your booking or you want to pick up your furry chum early you will not be entitled to a refund of the full booking cost if notice is given in less than a week before service commences.

By filling in the furry chums pet booking form you are agreeing to us caring for your furry chum and making the best decisions for them while in our care. Alliteratively please provide an emergency contact number of someone who would be best making those decisions for you. You are agreeing to pay for any vet bills on your return due to ill health or previous medical conditions.

By entering into a service agreement with furry chums you are agreeing that should your pet become destructive, aggressive and cause damage to the carers property or person you are liable to pay for and incurred damages, vet or legal bills

Whereas the owner wishes to engage the sitter and the sitter agrees to undertake the services under the terms and provisions defined in this pet boarding contract as well as the owners pet sitting information sheet(s). Any reference to pets in this contract shall refer to those specified on the pet sitting information sheet.

Relationships and responsibilities

It is expressly understood that the owner retains the services of the sitter as an independent contractor not an employee. The sitter undertakes the agreed-on services in an attentive, caring and reliable manner and the owner undertakes to provide all necessary information to assist in this performance.


The sitter shall be paid the amount of £ for a duration of and no deductions shall be made for late departure or early return of the owner.

Additional fees may include the purchase of necessary items for the care of the pet(s) including but not limited to pet food, litter, cleaning supplies, transportation, unexpected visits and emergency expenses

The deposit amount of £ shall be payable on booking after a pre visit to secure the booking in advance and the remaining balance shall be paid on the day of the pet(s) arrival.


This pet sitting contract shall come into effect on the ___ and shall terminate ____.

The term of this contract may be extended if requested by the owner and accepted by the sitter.

The onus shall be on the owner to confirm his/her return and his/her availability to resume care of the pet(s) prior to or on the last day of this contract term.

Any additional time spent in the sitters care over the agreed departure date time shall be calculated at £__ per hour.

Cancellation or termination

Either party may terminate this pet sitting contract within 7 days or more of the scheduled arrival date. However Furry Chums reserves the right to retain any deposit paid if the owner cancels within this time. if the owner cancels the booking 48 hours or less of the contract start date Furry Chums may ask for the full outstanding balance of the booking to be paid. Unless the cancellation by either party is caused by severe weather, death in the family or medical emergency.

If the sitter must cancel for any reason within the 7-day period a full deposit will be paid back to the owner unless the sitter must cancel for severe weather, death in the family or medical emergency.

No relaxation, indulgence, waiver or release by any party of any of the rights in terms of this pet sitting contract on one occasion shall prevent the subsequent enforcement of such rights and shall not be deemed to be a waiver of any subsequent breach of any terms.

Whole agreement

This pet sitting contract and owner's pet information sheet and dogs boarded with dog's waiver form attached constitute the whole and entire agreement between parties regarding the subject matter hereof and the parties waive the right to rely on any alleged expressed or implied provision not contained therein. Any alteration to this agreement must be in writing and signed by both parties.


No party may assign any of it's rights or delegate any of its obligations in terms of this pet sitting contract without prior verbal or written consent of the other party, except if severe weather or bona fide emergency prohibits the sitter from fulfilling his/her duties in which event the pet(s) guardian may be called upon to care for the pet(s).


The parties agree that any or all parts of this agreement may be submitted to the other party in legible and recordable electronic or written form and upon acknowledgment of receipt by receiving party shall become valid parts of the agreement.

Paragraph headings are for convenience of reference only and are not intended to have effect in the interpretation or determining of rights or obligations under this agreement.

Where appropriate words signifying one gender shall include the other and words signifying the singular shall include the plural and vice versa.

Where the sitter as sole proprietor needs to cancel later than 48 hours prior to the owner's departure due to unforeseen circumstances, he/she may appoint a substitute with the written consent of the owner and any differences in fees charged shall be for the account of the sitter.

Should any Pet(s) become dangerous or aggressive during the stay at Furry Chums the sitter may

  • Arrange with the pet(s) guardian to assume responsibility for the pet(s) until the owner return
  • Place the pet(s) into a suitable kennel or animal care facility at the owner's expense if the guardian is unable or unwilling to responsibility for the pet(s)
  • In either event above this contract shall be deemed terminated unless the sitter agrees to continue with other home duties at no reduction or compensation for the owner.
  • Any wrongful or misleading information in the owner's pet sitting form or ant information sheets may result in a breach of Furry Chums terms and conditions of this pet sitting contract and be grounds for instant termination thereof
  • Termination under any of the above circumstances shall not entitle the owner to any refunds nor relief of any outstanding payments due.
  • Liability

    The sitter will preform the duties required to the best of their ability in a responsible manner.

    The owner shall be liable for all medical expenses and damages resulting injury to the sitter caused by the pet(s) as well as any damage to the owner's property.

    The sitter is released from all liability related to transporting pet(s) to and from any veterinary clinic or kennels, the medical treatment of the pet(s) and the expense thereof.


    The parties agree to indemnify and hold harmless each other as well as respective employees, successors and assigns from all claims arising from either party's willful or negligent conduct.


    In the event of an emergency, the sitter shall contact the owner at the numbers provided to confirm the owner's choice of action. If the owner cannot be reached timorously, the sitter is authorized to:

  • transport the pet(s) to the listed veterinarian
  • Request on-site treatment from a veterinarian
  • Transport the pet(s) to an emergency clinic if the previous two options are not feasible
  • Security

    The sitter warrants to jeep safe all keys, remote control device, access codes and personal information of the owner and return same to the owner at the end of the contract period or immediately on demand.